Jamie Poulos

Jamie Poulos

Senior Vice President | Marketing & Design

Jamie’s strong industry knowledge and creative background has been delivering quality retail display systems at OPTO for more than 10 years. Fueled by espresso and an entrepreneurial spirit that doesn’t quit, she’ll make your goals her goals.

Erich Haller

Erich Haller

Senior Vice President | Engineering & Product Development

The variety of custom requests keep work exciting for Erich, from high-end estimating to fast-paced solutions. While seeing his designs in the marketplace is rewarding, he loves guiding his engineers in new product development.

Mike_Cassidy

Mike Cassidy

Design Manager

Mike has earned the trust of both clients and colleagues through his creativity, thoughtfulness, and ability to anticipate just about anything that could happen in the retail design world. For problem solving, he’s your guy.

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Jimmy Kopczynski

Engineering Manager

Jimmy loves creating products above and beyond his client’s expectations. Getting down to the production floor and seeing them come to life is the highlight of his day, including new designs such as the Cash Wrap or Shadowbox system.

Carolyn Drolen

Carolyn Drolen

Business Development | Senior Designer

Carolyn’s creativity, extensive design knowledge, and ability to problem solve allow her to regularly bring retail visions to life. She has an impressive ability to get projects completed efficiently, but it’s her keen eye for product finishes that gets everyone’s attention.

Terry_Coyne

Terry Coyne

Project Manager

After four years at OPTO, Terry still learns something new every day. He’s an accomplished project manager who has worked in all facets of product development, helping the design team offer innovative solutions to his customers.

Lauren Greer

Lauren Greer

Project Manager | Senior Designer

Lauren is a problem solver. Whether it is space planning a store layout or helping to train new colleagues, she’s the person for the job. She also works with her team to quote projects, create drawings, and serve their clients.

Amanda_Bullen

Amanda Bullen

Designer | Account Development

With a background in retail and visual merchandising, Amanda understands her clients’ point of view. She loves helping them create the perfect space—and draws inspiration from Chicago’s artistic environment and architecture.

Pablo Montes

Pablo Montes

Senior Manufacturing Engineer

After visiting a manufacturing show back in 2001, Pablo knew retail design was the career for him. He loves using his skills and knowledge to help others and serve his clients. Plus, the daily challenges are always exciting.

Jillian Hecker

Jillian Hecker

Designer | Account Development

OPTO spotted Jill's talent and aptitude for retail design while she was still finishing up her design degree, and we swooped in and hired her. Jill draws her inspiration from architecture, Pinterest and the silver screen (big movie fan). 

Gabby Hernandez

Gabby Hernandez

Designer | Account Development

Efficient and detail-oriented, Gabby finds the collaborative nature of designing stores and organizing merchandise on systems an exhilarating process. And there's nothing more rewarding for her than seeing a retail design project on paper come to life.

Steven

Steven Schultz

Product Development Coordinator | Finish Carpenter

Steven’s strong passion for retail comes from the excitement his clients show every time they see the finished product. Working hands-on with the engineers on prototyping, assembling, installing, or training is always a good day.

Jordan Swartzentruber

Jordan Swartzentruber

Design Engineer

Jordan is that person who can take an idea from a thumbnail sketch to a fully designed and engineered fixture. Whether he’s deep in CAD software, or down on the production floor, Jordan finds inspiration everywhere he goes.

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At OPTO, every retailer’s dream and shopper’s experience begins with a conversation. Let’s talk.